Great news — your application has been approved and you've been offered a direct-to-bank transfer! This article walks you through claiming your award and getting the payment sent straight into your bank account.
Direct-to-bank transfers are made through SecurePay, powered by PayPoint. The money is paid into your account using open banking, so you'll need access to your online banking app or website to complete the process.
Step 1
Log in to your account at app.fundingconnect.com.
You'll see your approved application at the top of your dashboard with a message reading: Approved — Great news! Your application has been approved. Please choose your award.
Step 2
Click the green Choose award button.
Step 3
From the Choose product screen, select Bank Transfers — Direct bank transfers to applicants bank account.
Step 4
Choose your bank from the list under Choose your bank.
You can scroll through the list or use the search bar to find your bank quickly.
Note: This is the bank account you want the money paid into. You'll be asked to confirm the account later through your bank's own login.
Step 5
Enter the value you'd like to claim as a bank transfer, then fill in the Additional information fields (such as your first name).
Important: The name on the account you choose must match the name on your application. If the names don't match, PayPoint won't be able to send the payment.
Step 6
Click Add to basket to add the bank transfer to your basket.
Step 7
Review your basket and click Checkout.
Step 8
Confirm your choice by clicking Confirm in the pop-up.
⚠️ Important: Once you complete the checkout, you cannot come back and change your choice. Take your time before confirming.
Step 9
You'll be taken to the decision page showing your Approved status and your Chosen awards. Click View next to your SecurePay award.
Step 10
Click Open on the SecurePay card to view your voucher.
Step 11
The PayPoint OpenPay Voucher will open, showing your payment value and expiry date. Click PAY INTO MY BANK ACCOUNT.
Step 12
Read the short instructions and click OK to continue to your bank.
Step 13
Choose your account provider (your bank) from the list. This is where the money will be paid in.
Step 14
Review the permissions screen and click Continue to allow PayPoint to securely send the payment to your account.
Step 15
You'll now be taken to your bank's own login page or app. Log in as you normally would, then choose the account you'd like the money paid into and confirm the payment.
Once confirmed, the money will arrive in your account — usually within a few minutes, although it can take up to one business day.
Why does my bank need to be involved?
Direct-to-bank transfers use open banking — a secure way of moving money that's regulated by the Financial Conduct Authority. Your bank confirms the payment goes to the right account, and PayPoint never sees your login details.
The name on my account is different to my application
For security, the account you choose must be in the same name as the person the payment was sent to. If your bank account is in a different name (for example, a joint account or a family member's account), the payment won't go through.
If your name has changed, please contact the organisation running the scheme before claiming.
My bank isn't in the list
Not every bank is currently available through open banking. If you don't see your bank listed, contact the organisation that issued you the voucher to review alternative awards.
How long do I have to claim?
Your SecurePay voucher has an expiry date shown on the voucher screen. You must complete the bank transfer before this date, otherwise the payment will no longer be available.
Where can I view my award later?
You can log back into app.fundingconnect.com at any time. Your award will be visible on your dashboard until it has been claimed.
I have a question about my award
For questions about:
- What award you were given — contact the organisation running the scheme
- The bank transfer process — see PayPoint's FAQs, linked from the voucher screen
- Technical issues with the platform — send us a message through our contact form
Still have questions? If you didn't find what you need, send us a message through our contact form.