Welcome to FundingConnect! This article covers everything you need to know about making an application for support. If you're looking for step-by-step instructions on a specific task, you'll find links to our detailed how-to articles throughout.
What is FundingConnect?
FundingConnect is the platform that local authorities, charities and other organisations use to host applications for grants, hardship support and other community funding.
If your local council, charity or housing association uses FundingConnect, you can apply for support through their FundingConnect page.
How do I find my application?
You'll usually receive a link to the application in one of these ways:
- A link on your local authority or charity's website
- A text message
- An email
Click the link and you'll be taken to the start page for that scheme.
💡 Tip: If you're not sure whether your local council uses FundingConnect, check their website or contact them directly. We can't tell you which schemes you're eligible for — that's set by the organisation running the scheme.
Do I need an account?
Yes. You'll need to create a free account the first time you apply. After that, you can log in with the same details for any future applications.
How long does an application take?
Most applications take between 10 and 30 minutes, depending on how many questions the scheme asks and whether you need to upload documents.
💡 Tip: You can save your application and come back to it later — you don't have to complete it all in one go.
What documents will I need?
This depends on the scheme. Some applications might ask for:
- Photo ID (driving licence or passport)
- Recent bank statements
- Proof of address (utility bill or council tax letter)
- Proof of benefits
The scheme will tell you what's needed before you start. It's a good idea to have these ready before you begin.
Can I apply on my phone?
Yes. FundingConnect works on mobile phones, tablets and computers. The application form will adjust to whichever device you're using.
Is my information safe?
Yes. Your account is protected with two-factor authentication, which adds an extra layer of security on top of your password. We require this for all accounts because applications often involve sensitive information like ID documents and bank details.
How two-factor authentication works →
What happens after I submit?
Your application will be reviewed by the organisation running the scheme. You'll be notified by email when there's an update, and you can also log in at any time to check the status.
There are three possible outcomes:
- Further information requested — the organisation needs more from you before they can decide
- Approved — your application has been successful and you can claim your award
- Declined — your application was unsuccessful. You'll be told why, and in most cases you can contest the decision
I've been approved — how do I get my award?
If you're approved, you'll be guided through claiming your award through your account.
What if I disagree with the decision?
If your application is declined and you believe the decision is wrong, you can contest it through your account. The organisation running the scheme will review your case again.
Where can I get help?
If you're having trouble using the platform, browse our other help articles or use the contact form at the bottom of any page.
For questions about your eligibility, how much you might receive, or when you'll hear back, please contact the organisation running the scheme directly — they make those decisions, not FundingConnect.
Still have questions? If you didn't find what you need, send us a message through our contact form.